Frequently Asked Questions

Please see below our most frequently asked questions. If there is anything you are unsure about that is not covered here, please do not hesitate to contact us.

Most presentation folders are despatched within 8-10 working days from your approval of artwork to go to production. We also offer an express service of within 6 working days for an additional £35.

For example, if you sign off your job on Monday, your menus will be despatched on the following Wednesday, via next day delivery with Fedex and you will receive them on Thursday. If you approve artwork on a Thursday, your menus will be despatched on the next Monday delivery etc. Folders with extra finishes such as lamination or spot UV can take slightly longer, as can larger quantity orders. In this instance we will normally arrange a split delivery for your convenience at no extra cost. Our standard turnaround time may not be possible at times of exceptionally heavy workload, however a firm delivery date will be confirmed with you when ordering. Likewise if you have a specific delivery requirement, it is essential that you make our staff aware of this when ordering, in order to confirm that it can be met. All folder orders are packed in secure, double-walled boxes to prevent damage in transit and our prices include free delivery to one location in mainland Britain. Delivery will be by a company vehicle or couriered through FedEx, Interlink, DPD or a trust 3rd party.

Yes, a Saturday morning delivery can be arranged for jobs that are shipped on a Friday.

Similarly, next day timed deliveries can also be accommodated for pre- 9am, 10am or 12 noon. There is however an extra cost to arrange special deliveries depending on the weight of the delivery and this can be confirmed in advance with our customer service team. Please ensure that you have set up a special delivery with our customer service team prior to shipping.

With a 99%+ customer satisfaction rate, we stand by the quality of our product.

However all sales are final. No refund will be issued after the job has been sent to press. A service fee of £10 will be charged for any canceled orders once the artwork has been checked and proofed. If you are unhappy with the printed job, customers must notify DWJ Group within 5 business days of delivery to report any defects discovered in the product ordered. 100% of the received product must then be returned within 7 days from the day the job was delivered. Should the claim be approved by Folder Printing Direct, a full reprint at no cost will be shipped to you at the original paid shipping method.

Any job that has been approved and 'sent to press' cannot be altered or cancelled.

If you need to change any of your printing options or shipping methods, you may do so by contacting customer service, as long as the job has not yet been sent to press. Both upgrades and downgrades can be processed over the phone including turnaround time, quantity, shipping method, etc. Jobs can be cancelled at any time prior to production and a refund will be issued; however if a folder order is cancelled after we have sent you a hard copy proof, or performed file repair, or completed any artworking services, those charges are non-refundable. Jobs must be rejected in writing within fourteen days.

If you submit an order online, you will be automatically be taken to a page where you can upload your artwork as part of the ordering process.

However you can send us artwork manually at any time. Just please make sure that you have included a description of the job, a quote reference if you have one and your contact details

We accept the following file formats:

  • PDF (we recommend PDF X1a or Acrobat 1.3, which is version 4).
  • TIFF (flattened layers).
  • JPEG (convert to CMYK or embed colour profile).
  • EPS files (with embedded fonts or ideally fonts turned to paths).

Please make sure your files are at least 300dpi at finished size, and allow 3mm per side for a bleed. See Artwork Guide for more information.

We accept Visa, Master Card, Maestro, Switch or Paypal for payment.

We can also accept BACS transfers, checks and payment on 30 day account (subject to external credit approval).

A full VAT invoice, confirming payment receipt and VAT element will be emailed to you automatically when the job is despatched.

If you require a pro-forma invoice prior to this to enable payment, please contact our accounts team on 01792 704885 and they will arrange this for you.

Artwork for each order is stored on our servers for 12 months in case you would like to order a reprint.

We do not however warrant to archive your files should a technical failure occur and would encourage you to make sure that your files are always backed up. If you wish to do so, please quote the job reference number from the previous order, so that we can find your artwork. We will always send a proof of the file prior to printing anyway, to ensure the correct version is used.

Our standard pocket folders are either no-capacity 'flat', 5mm capacity or 10mm capacity.

As a rough guide, 'flat' pocket folders can hold up to approx 15 sheets of A4 copy paper. 5mm pockets hold around 45 sheets of A4 and 10mm capacity pockets can hold up to 90 sheets of 80gsm A4 copy paper. The number of sheets that you can fit in may reduce depending on the thickness of the inserts' stock, so it is best to measure the thickness of the actual inserts you will be using first just to make sure.

ABOUT US

Folder Printing Direct is proud to be one of the market leading printers in the UK, achieving a reputation for excellence since 1897.


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OUR PROMISE

At Folder Printing Direct, we are proud of our products and services and stand behind them. We want you to be 100% satisfied with your folder order.


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QUALITY POLICY

Our driving ethos as a specialist folder printer is to guarantee three things to our customers: Quality, Service & Value.


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